AUDIT_REST

Impact of COVID-19 on the habits of hospitality customers

"*" indicates required fields

DEAR CUSTOMER, YOUR OPINION MATTERS

WE ASK TO IMPROVE. The data is ANONYMOUS. We ask for your HONESTY. The data analysis is carried out by a specialized external company. IT WILL ONLY TAKE YOU BETWEEN 2 AND 5 MINUTES TO REPLY. THANK YOU

Type of service performed*

Choose the option for your last purchase or visit

In the premises or establishment

Take away (pick up at the store)

Delivery (home delivery)

My consumption was for...*

Choose the option for your last purchase or visit

Breakfast

Meal

Dinner

How many people were there, including yourself?

Please indicate the number of diners or people in your last service, purchase or order.

Please indicate the TOTAL COST (in euros) of this last order or service

ONLY THE AMOUNT - cost of the service or order (the total of all...)

Is this your first time at this establishment?*

Choose an option

Yes, it's my first time.

This is not the first time

How often per month do you eat at this establishment?

If it is less than once a month, enter 0

VALUE the PRESENTATION of the food

Select an option

Very poor	Deficient	Regular	Good	Very good

APPRECIATE the TASTE of food

Select an option

VERY BAD

BAD

REGULAR

WELL

VERY GOOD

Please explain the reason for the low TASTE score

ASSESS the TEMPERATURE of the food

Select an option

Very inappropriate	Inadequate	Regular	Adequate	Very suitable

RATE the degree of FRESHNESS of the food

Select an option

Nothing fresh	Not very fresh	Regular	Quite fresh	Everything fresh

Degree to which this establishment offers HEALTHY OPTIONS

Select an option

There is no healthy option.	There are almost no healthy options.	I couldn't say, I don't know	Plenty of healthy options	Many healthy options

RATE the PACKAGING (wrapping, containers...)

Select an option

Completely inappropriate

Inappropriate

REGULAR

Appropriate

Perfectly suitable

Explain the reason for the low score in PACKAGING

Be brief

To what degree have they been KIND?

Select an option

Very friendly	Friendly	Normal	Unpleasant	Very unpleasant

VALUE the SPEED of the service

Select an option

Very SLOW

SLOW

REGULAR

RAPID

Very FAST

Explain the reason for the low score in SPEED

RATE the ACCURACY of the service (no errors)

Select an option

EVERYTHING PERFECT

Almost PERFECT

Small mistakes

SEVERAL AND OBVIOUS ERRORS

MANY ERRORS

You can detail the reason for the low score in ERRORS

RATE the cleanliness of the SINKS

Select an option

Perfect	Very clean	Passable	Dirty	Very dirty

RATE the cleanliness of TABLE-ELEMENTS

Select an option

Perfect	Very clean	Passable	Dirty	Very dirty

RATE the PRICE-QUALITY ratio

Select an option

Very poor	Deficient	Acceptable	Good	Very good

RATE your EXPERIENCE with the food service

Select an option

Very bad	Bad	Acceptable	Good	Very good

Indicate the degree to which your EXPECTATIONS have been met (what you expected)

Select an option

Very disappointed	Somewhat disappointed	Acceptable	It met my expectations, I'm happy	It exceeded my expectations, very happy

If this establishment disappears/closes, would it be a great loss for me?

Select an option

YEAH	I DON'T KNOW	NO

WILL REPEAT - WOULD come/ask again

Select an option

YEAH	I DON'T KNOW	NO

WOULD YOU RECOMMEND IT (or have you recommended it) to your acquaintances/friends?

Select an option

YEAH	I DON'T KNOW	NO

SECTION about your reviews, ratings, content you record and/or share

Regarding this establishment

Will make (made, left) COMMENTS or CONTENT on the Internet, about this establishment

Select an option

YEAH

Please select the type of CONTENT GENERATED-SHARED regarding this establishment

You can select all the options you want.

Comment - review

Rating (stars)

Like-I like

Photos

Video(s)

Mark the location where you SHARE/UPLOAD content from this establishment

You can select all the options you want.

On my social media

On the establishment's social media

On generic networks or applications (TripAdvisor, Google,...)

SECTION on COVID-19 measures

Regarding this establishment

Have the COVID rules been followed?

Select an option

YEAH

Please indicate which rules are not being followed

Please select all options that reflect your answer

Insufficient distance between tables

Unsuitable mask - not certified

He's not wearing a mask.

Masks worn incorrectly

There is no gel

Non-digital letters - no QR code

No disinfection of table and chairs

Inappropriate payment methods

Please indicate which standards they do not comply with.

Please select all options that reflect your answer

Insufficient distance between tables

Non-digital letters - no QR code

No disinfection of table and chairs

Inappropriate payment methods

Poorly sealed bag or packaging

Please indicate which standards they do not comply with.

Please select all options that reflect your answer

Insufficient distance between tables

Non-digital letters - no QR code

No disinfection of table and chairs

Inappropriate payment methods

Poorly sealed bag or packaging

WHAT DO YOU RECOMMEND IMPROVING in this establishment?

OPTIONAL - only if you have any recommendations or comments

Sex*

Women

Man

Another option

Enter your age

Enter your postal code

(not mandatory)

THANK YOU SO MUCH!!

WE HOPE YOUR NEXT EXPERIENCE IS BETTER!!

DEAR CUSTOMER, YOUR OPINION MATTERS

SECTION about your reviews, ratings, content you record and/or share

SECTION on COVID-19 measures

THANK YOU SO MUCH!!

Share This Story, Choose Your Platform!